Refund policy

Refund Policy

At BeautyHeist, we want you to be happy with your purchase. If you need to request a refund or return, please review our policy below.

Refund Request Period

Refund requests can only be accepted within 7 days from the date the item(s) have been delivered to the customer's address. Unfortunately, we cannot accept refund or return requests submitted after the 7-day period.

Eligibility for Returns

To be eligible for a return or refund:

The item must be unused, unopened, and in the same condition that you received it.
The product must be in its original packaging with all seals intact.
You must provide your order confirmation, receipt, or proof of purchase.

To request a return or refund, please contact us at beautyheist.wb@gmail.com. If your request is approved, we will provide instructions on how and where to return your item. Returns sent without prior authorization will not be accepted.

For any questions regarding your return or refund, please contact us at beautyheist.wb@gmail.com.

Damaged, Faulty or Incorrect Items

Please inspect your order as soon as it arrives. If your item is damaged, defective, or you receive the wrong product, contact us within 48 hours of delivery with your order number and clear photographs of the issue. We will assess the claim and arrange an appropriate resolution.

Non-Returnable Items

For hygiene and safety reasons, we cannot accept returns or offer refunds for:

Opened or used beauty, skincare, haircare, or cosmetic products
Personal care items that have been opened or used
Gift cards
Sale or clearance items
Products marked as non-returnable
Customized or personalized products
Hazardous materials or flammable products where applicable

If you are unsure whether your item qualifies for a return, please contact us before sending it back.

Exchanges

We only replace items that are defective, damaged, or supplied incorrectly. If you require an exchange for the same product, please contact us at beautyheist.wb@gmail.com before returning your item.

Refunds

Once your returned item has been received and inspected, we will notify you by email whether your refund has been approved or rejected.

If approved, your refund will be issued to your original payment method. Please note that banks and card providers may require several business days to process and post the refund.

Late or Missing Refunds

If you have not received your refund:

Check your bank account again.
Contact your credit card provider, as refunds can take time to appear.
Contact your bank, as processing times may vary.

If you have completed these steps and still have not received your refund, please contact us at beautyheist.wb@gmail.com.

Return Shipping

If your return is approved, customers are responsible for the cost of return shipping unless the item received was damaged, defective, or incorrect due to our error.

We recommend using a tracked shipping service for valuable items, as we cannot guarantee receipt of returned products.

Contact Us

If you have any questions about our Refund Policy, please contact us:

Email: beautyheist.wb@gmail.com