We recommend that you inspect your entire order upon delivery. If an item arrives damaged or in error, please our customer service team as soon as possible through our Contact Us form or through our live chat, with your order number and a photograph to show the damaged or wrong product. We will then advise on how to proceed.
If an item is missing from your order, please inspect the parcel for any damage or signs that is has been tampered with. If there are any signs of damage to the parcel, please contact our customer service team as soon as possible, with your order number and a photograph. We will then advise on how to proceed.
Damages, defects, missing items or any errors not reported within 7 working days of receipt will not be accepted for return. We will make arrangements for a replacement to be delivered to you free of charge and we will ask you to return the damaged or wrong item in its original packaging.
Your statutory rights are not affected.